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Service Management

Nonagon’s service management solutions’ combines three facets; people, processes, technology and quality management to ensure that client’s IT Service management, Customer Service and Customer Service delivery channels are optimised.

Nonagon's Service Management offering consists of:


  • IT Service Management

Helps clients deploy Helpdesk and Service Catalogue solutions to reduce IT support costs, improve quality, performance and availability of IT resources.

  • Customer Care

Utilises performance management techniques and benchmarking to help clients build effective communications strategies to increase their customer base.